Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.


Order Shipment:

If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at

* We offer free standard shipping in the U.S (with exception of Alaska and Hawaii)

“If upon delivery you receive a damaged rug due to transit please notify us immediately. As well please inspect your rug and within 7 days please notify us if your rug is dirty, discolored or damaged. If you change your mind and choose not to keep your rug you may return it and pay a 20% restocking fee. Credit can only be issued for a no fault return if merchandise is unused and returned prepaid to Orian undamaged. Credit given upon inspection at Orian. Cancellations are not final until confirmed by Orian.” Please obtain a return authorization before returning any product.
In the event a rug of any size should arrive to your store, warehouse or customer’s residence and is damaged, please proceed in the following manner. Reject the shipment of the rug so we can properly file a claim with the carrier. If for some reason the rug is not rejected, please photograph the rug and send the photo to
The replacement warranty does not cover certain basic characteristics which may affect the product’s appearance and/or performance over time. It is only applicable to rugs that used properly and maintained at normal temperature and humidity.
Damaged caused by misuse or accidents, such as staining, heavy soil, burning of the rug in any fashion, floods, cutting or slicing; weakening caused by improper cleaning methods; or damage by pets is not warranted. We do not consider claims on rugs placed on stairs or ramp entrances that are susceptible to heavy traffic.
Color changes in the rug resulting from external causes such as fading due to spills of household chemicals and other synthetic substances are not covered.
The warranty does not cover pile pressure which may affect pile fibers due to varying weight and traffic on or over your area rug’s surface during use. We are not responsible for damage caused by failure to use protective chair pads under chair or roller casters.
These warranties are only applicable in the United States and Canada.