January 1, 2021
Dalyn Rug Company Product Warranty:

Stock rugs may be returned due to a manufacturer's defect1 within 30 days; or they may be returned due to buyer's remorse2, at buyer's expense plus a 25% restocking fee, within 30 days. *

Custom rugs are not returnable; they are repaired or replaced for manufacturer's defects1 if within 30 days *

All rugs may have a size variance of +/- 3% .

1. A manufacturing defect is a deviation from design specifications during production resulting in a product’s defect, frailty or shortcoming. Please consult with your Dalyn representative if you encounter an issue and need to file a claim.

2. Under special circumstances a Stock rug that is not defective may be returned with proper authorization. In this case, you will be issued an RGA number and will be responsible for shipping the rug back at your expense. You will be charged a 25% restocking fee. Custom rugs are not returnable.

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at orders@decorthehome.com.

* We offer free standard shipping in the U.S (with exception of Alaska and Hawaii)

• A rug pad is recommended to prevent slipping and to extend the life of your rug.
• Vacuum rugs regularly. Set the vacuum height gauge to its highest setting, as some powerful vacuums may damage the pile or bound edges of your rug.
• Vacuum shag rugs with a straight suction vacuum. Never use a beater bar on a shag rug.
• Do not pull loose yarns. Trim with scissors.
• It is normal for new rugs to shed fibers, especially wool rugs and hand tufted rugs. Frequent vacuuming will aid in eliminating excess loose fibers. The shedding will subside and stop with regular wear.
• Blot spills immediately by pressing firmly with clean, dry, white paper or cloth towels, working from the outside of the spill inward to avoid spreading. Continue blotting until no more moisture transfers to the towel.
• HOST Dry Carpet Cleaner is recommended for cleaning.